Support & Contact
Get help with your ParentHive app experience, find answers to common questions, or contact our team directly.
Frequently Asked Questions
How do I delete my account and data?
To permanently delete your account:
- Open the ParentHive app
- Go to Profile → My Details
- Tap "Delete Account"
- Confirm deletion
All your data will be permanently deleted within 30 days. This action cannot be undone.
How do I cancel my subscription?
To cancel your subscription:
iOS: Settings → Apple ID → Subscriptions → ParentHive → Cancel
Android: Google Play Store → Menu → Subscriptions → ParentHive → Cancel
You'll continue to have access until your current billing period ends.
How do I report inappropriate content or users?
Tap the three dots (⋯) on any post or profile → "Report". Our team reviews all reports within 24 hours.
Why can't I see other parents in my area?
Check that location services are enabled: Settings → Privacy → Location Services → ParentHive → "While Using App"
What is your refund policy?
Refunds are processed through the respective app stores according to their standard policies:
iOS (App Store): Contact Apple Support within 90 days of purchase. Apple handles all iOS subscription refunds directly.
Android (Google Play): Request refund within 48 hours via Google Play Store for immediate processing.
Exceptional Circumstances: For technical issues or billing errors beyond store policies, contact our support team with your receipt and we'll work with you to resolve the issue.
Note: Refunds are subject to the terms and conditions of Apple App Store and Google Play Store.
Contact Us & Get Support
Have questions about ParentHive or need technical support? Send us a message and we'll get back to you within 24 hours.
Business Information
ParentHive Pty Ltd
26 Denham Cresc, Cranbourne North VIC, 3977
ABN: 22 690 500 586
Email: support@parenthive.com.au